Shipping policy

Shipping Policy | Lituy

Store Contact Email: loafers.gallon.0l@icloud.com

1. Order Processing Time

All orders will be processed and shipped out within 1–3 business days after payment confirmation. Orders placed on weekends or official holidays will be arranged for shipment on the next working day.

2. International Delivery Estimate

We offer worldwide international shipping service. The estimated delivery time is 15 business days after dispatch. Please note that this is only an estimated timeline and not a guaranteed delivery date. International shipments are subject to many uncontrollable external factors, including customs clearance inspection, local logistics backlogs, international transit delays, regional policy adjustments and other unforeseen situations. We cannot promise an exact arrival date for any order.

3. Tracking Information

Once your parcel is dispatched, a unique tracking number will be sent to your registered email address. You can track the real-time logistics progress via the tracking link provided in the email.

4. Customs Duties & Taxes

All import duties, VAT, customs clearance fees and local destination taxes incurred during transit shall be fully borne by the buyer. We declare product value truthfully as per transaction records. If you refuse customs inspection or reject duty payment, the package will be returned or destroyed by local customs, and all relevant losses and expenses will be your sole responsibility.

5. Important Payment & Chargeback Rules

We do NOT accept any chargebacks or payment disputes while the package is still in transit. If you feel unsatisfied with the products after you receive and inspect the parcel, please contact our customer service via our official email loafers.gallon.0l@icloud.com to apply for a refund following our official return policy. We will actively resolve your concerns properly. We reserve the full right to submit all logistics records, order information and this policy document to financial institutions to dispute any unreasonable transit-period chargebacks.

6. Undeliverable & Lost Packages

If the parcel cannot be delivered due to wrong recipient address, unreachable receiver, customs rejection or buyer’s personal reasons, all return shipping fees will be deducted from your refund (if applicable). We will not take responsibility for extra freight caused by buyer’s mistakes. For lost or severely damaged parcels, please provide complete tracking records and product photos to our support email within 7 days after the estimated delivery date, and we will negotiate compensation with the logistics carrier for you. Compensation only covers the product value, excluding original shipping fees.